· Waheed Zarif · solution-engineering
How to Buy Transparency Before You Sign the Contract
What It Took to Get a Defect Fixed in Software We Couldn't See Into
What It Took to Get a Defect Fixed in Software We Couldn't See Into
When novel systems lack established experts, acknowledge that true expertise is forged directly in the field.
What the job of owning the seams looks like in practice.

For 3 years I was the seam between an IoT hardware product, 70+ dealers, and the clients. Booth to training to commissioning to support call.
The customer's sign-off tells you what they intend. Their infrastructure tells you what's true. Build for the second one.